Terms and Conditions

Membership System and Earned Points for "Testahal" Card

(1) What is the “Testahal” Membership?

The “Testahal” loyalty membership from Alghoneim Markets is our way of showing appreciation for your purchases at our branches by rewarding you with points that can be redeemed and deducted on each purchase. Since our primary focus is to meet your needs and ensure your satisfaction, we have introduced the “Testahal” membership. With this membership, you can accumulate points that are added as credit for future use. Additionally, exclusive offers and special discounts on selected products are available for members.

(2) Welcome to “Testahal”!

As one of the leading and well-established markets in the southern region, we constantly strive to improve and provide our services in the best possible way. By obtaining a “Testahal” membership, you can enjoy all the special offers and exclusive discounts.

(3) How to Obtain a “Testahal” Membership?

The membership is available to all Alghoneim customers, whether new or existing. However, members do not immediately benefit from offers and discounts; the membership must be activated within 24 hours or upon receiving an activation SMS.

(4) How Are Points Earned on Purchases?

A “Testahal” member earns points on every purchase made at any Alghoneim Markets branch. One (1) point is added to the membership balance for every one (1) Saudi Riyal spent.

(5) How Are Points Redeemed?

Customers can redeem their points when their membership balance reaches fifty (500) points or multiples thereof. Each fifty (50) points are equivalent to one (1) Saudi Riyal.

(6) How to Utilize Earned Points?

Earned points can be used to reduce the total purchase amount on any transaction.

(7) What Are the Conditions for Joining the “Testahal” Membership and how to register?

There are no special conditions for joining the “Testahal” membership. All customers are eligible to just register via www.alghoneim.com/loyaltyuser and follow the instructions to receive your membership link, subscribe through Download the Tawseel Alghoneim app, or visit customer service at any branch.

(8) Are There Any Fees for Joining the “Testahal” Membership?

No fees are required; membership is free via the website, Tawseel Alghoneim app, or through customer service at any branch.

(9) How to Activate the “Testahal” Membership?

Once the membership link is received via email, the customer should open the link and download the attached application on their mobile phone.

(10) How Are Earned Points Collected?

When making a purchase and paying at checkout, the customer must present their “Testahal” membership on their mobile to accumulate earned points before completing the payment.

(11) What Is the Validity of the “Testahal” Membership?

The membership has no specific expiration date as it is a loyalty membership. However, if the membership remains unused for more than three (3) months, it will be automatically canceled. A reminder message will be sent to the customer to reactivate it; otherwise, the available balance will be canceled, and the customer will not be entitled to claim it after that period.

(12) Does the “Testahal” Membership Have an Expiry Date?

Regardless of the issuance date, all “Testahal” memberships validity date , is unlimited and the points expire within 30 days from the date of purchase.

(13) Can the Membership Be Reactivated After Suspension?

Yes, by making a new purchase, the membership can be reactivated and new purchases added, provided this is done within three (3) months from the last transaction date.

(14) What Happens If the Membership Card Is Lost?

If a “Testahal” member loses their membership, they can request a replacement by contacting customer service at the unified number (920019222). A new membership number will be issued with the same old number and sent via SMS or email.

(15) How to Check the “Testahal” Membership Points Balance?

Customers can check their points balance through the mobile app, their account on the website www.alghoneim.com/loyaltyuser, or at the bottom of their purchase receipt, which shows the previous and current balances.

(16) Can Past Purchases Be Added to the Membership?

No, purchases cannot be added after the transaction is completed, and points cannot be accumulated retroactively.

(17) Can Expired Points Be Reclaimed?

No, once points expire, they cannot be reclaimed.

(18) When Are Earned Points Added to the “Testahal” Membership Balance?

Earned points are automatically added within approximately 48 hours of each purchase.

(19) Are Points Earned on Discounted Items?

No points are earned on discounted items, as the customer has already benefited from the reduced price.

(20) Can Alghoneim Employees Obtain a “Testahal” Membership?

Yes, but employees can only use their membership once per day.

(21) Points must be redeemed within 30 days from the date of purchase.

(22) The “Testahal” membership is available for all customers except companies, institutions, hotels, resorts, restaurants, cafés, and similar entities.

(23) The “Testahal” membership cannot be used for companies, institutions, hotels, resorts, restaurants, or similar businesses. If used for these entities, the membership will be canceled automatically.

(24) A “Testahal” member is allowed to use the membership twice per day. If used more than twice, no points will be added.

(25) To obtain a membership, customers must take a screenshot of it after accessing the link and present it at checkout to complete the purchase successfully. Alternatively, they may provide their phone number to the cashier.

(26) The membership is exclusive to the cardholder.

(27) Membership cannot be transferred to another person.

(28) Points cannot be redeemed for cash or credit card payments.

(29) Alghoneim Markets reserves the right to amend or change the terms and conditions of the points and rewards system at any time without prior notice to the customer.

(30) Alghoneim Markets reserves the right to partially or fully terminate the rewards program at any time without prior notice, even if it affects customers’ earned points.

(31) Alghoneim Markets reserves the right to cancel any membership at its discretion without prior notice.

(32) Alghoneim Markets has full authority to modify or cancel any of the terms and conditions of the “Testahal” membership at any time without prior notice.

(33) By joining the “Testahal” membership program, you agree to all terms and conditions stated in this document.

(34) For any inquiries or issues regarding the membership, please contact customer service at (920019222).

Alghoneim Markets welcomes and values its customers' membership in the "Testahal" card program, offering more excellence and rewards.

I agree to all terms and conditions.